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İçindekiler
SUNUŞ ................................................................................................................................................. 2
BÖLÜM I ..................................................................................................................................................... 1
1. KURUMSAL FAALİYETLER ............................................................................................................. 1
A. GENEL BİLGİLER .......................................................................................................................... 2
1. TEŞKİLÂT YAPISI ..................................................................................................................................................................... 2
2. İNSAN KAYNAKLARI ................................................................................................................................................................ 1
3. DONANIM BİLGİLERİ .............................................................................................................................................................. 2
4. KURUM BÜTÇESİ .................................................................................................................................................................... 3
B. KURUMSAL YAPILANMAYA İLİŞKİN FAALİYETLER ........................................................................ 4
BÖLÜM II ............................................................................................................................................ 8
2. HAK ARAMA KÜLTÜRÜNÜN YAYGINLAŞTIRILMASI VE FARKINDALIĞIN ARTIRILMASI
FAALİYETLERİ......................................................................................................................................................................8
1. ULUSAL DÜZEYDE FAALİYETLER .................................................................................................................................. 10
1.1 BASIN VE MEDYA İLE İLİŞKİLER ......................................................................................................................................... 10
1.2 KURUMSAL TANITIM VE TOPLANTILAR ............................................................................................................................ 17
1.3 RAPORLAR VE YAYINLAR ..................................................................................................................................................... 30
2. ULUSLARARASI DÜZEYDE FAALİYETLER .................................................................................................................... 31
2.1 PROJELER .............................................................................................................................................................................. 31
2.2 ÇALIŞMA ZİYARETLERİ......................................................................................................................................................... 31
2.3 ULUSLARARASI AĞLARA KATILIM ...................................................................................................................................... 34
2.4 ULUSLARARASI KURUM VE KURULUŞ TEMSİLCİLERİNİN KURUMUMUZU ZİYARETLERİ ....................................... 34
2.5 ULUSLARARASI İŞBİRLİĞİ FAALİYETLERİ ......................................................................................................................... 36
2.6 DİĞER FAALİYETLER ............................................................................................................................................................ 36
BÖLÜM III ......................................................................................................................................... 37
3. ŞİKÂYET BAŞVURULARINA İLİŞKİN İSTATİSTİKLER....................................................................................... 37
A. GENEL İSTATİSTİKLER ................................................................................................................................................................... 38
B. DOSTANE ÇÖZÜME İLİŞKİN İSTATİSTİKLER .............................................................................................................................. 47
C. TAVSİYE, KISMEN TAVSİYE KISMEN RET KARARLARINA İLİŞKİN İSTATİSTİKLER ................................................................ 49
D. ŞİKÂYET BAŞVURULARINA İLİŞKİN DİĞER İSTATİSTİKLER ..................................................................................................... 51
BÖLÜM IV .......................................................................................................................................... 52
4. KURUMUN 6 AYLIK PERİYOTTA İDARİ SİSTEME KATKISI İLE ÜLKEMİZE KATMA DEĞERİ............. 52
ADALETE KOLAY ERİŞİM ......................................................................................................................................................................... 53
ADALETE HIZLI ERİŞİM ........................................................................................................................................................................... 56
DOSTANE ÇÖZÜM YÖNTEMİNİN GETİRDİKLERİ ................................................................................................................................. 71
HAKKANİYET UYGUNLUK DENETİMİ ................................................................................................................................................... 93
İYİ YÖNETİM AÇISINDAN SAĞLANAN KATKI ...................................................................................................................................... 101
MEVZUAT DEĞİŞİKLİĞİ ÖNERİLERİMİZLE GELEN KATKI ............................................................................................................... 109
TAVSİYE KARARLARIMIZLA SAĞLANAN KATKI ............................................................................................................. 118
BÖLÜM V ......................................................................................................................................... 132
5. TÜRKİYE BÜYÜK MİLLET MECLİSİ İLE İLİŞKİLER ........................................................................................132
TÜRKİYE BÜYÜK MİLLET MECLİSİ İLE İLİŞKİLER ........................................................................................ 133
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