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Manual On Good Administration Principles

Recommendations to the Administration
Regarding the Principle

The administration should consider below points regarding the principle of
right to information:
➢ While responding to the requests for information, the administration
should consider the fact that this right is one of the fundamental rights
and freedoms and guaranteed under the Constitution and absolutely
required for individuals to exercise their right to legal remedies.
➢ The administration should take care that the information is
communicated in a clear and understandable way with the grounds
stated with a view to satisfying the questions of the requester.
➢ If the information and documents requested within the scope of the
right to information are not one of the exemptions specified in the
Law on Right to Information No. 4982, they should be provided in a
timely manner without delay.
➢ Necessary facilitation methods should be developed for the exercise
of the right to information, necessary measures should be taken
for accessibility and the persons concerned should be assisted.
Information process should be simplified and accelerated especially
by using digital technologies.
➢ Executive public officials should submit the procurement procedures,
activity and audit reports to the information of the general public to
the extent permitted by relative laws through appropriate means.
➢ The administration should refer to the opinions of the persons
or organisations that will be affected by the decisions during the
decision-making process on the matters concerning them and adopt a
participatory approach.
➢ If the information requested falls within the scope of the exceptions,
the administration should indicate to the person concerned the
reasons why the information cannot be communicated to in a clear
manner by stating the grounds therefor.

➢ The personnel working in the information units should guide those
applied to request information and help them in exercising their rights
granted by law.
➢ If the information and documents requested is available in another
institution or organisation than the administration applied to,
application letter or form should be communicated to the information
unit of the institution or organisation in question and the situation
should be communicated to the requester.

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