Page 120 - iyi-yonetim-ilkleri

Manual On Good Administration Principles

➢ If an application cannot, because of force majeure, be decided within
the predetermined time-limit, the applicant concerned must be
informed without delay. In such a case, a justifiable reason along with
the tentative period of time required for the conclusion of the process
should be communicated to the applicant.

➢ If there is no provision in the legislation for the conclusion of the
applications and the completion of the proceedings, the examination
of the application should be started within a reasonable time in
accordance with the characteristics of the service, the bounds of the
possibility of the administration and conditions of the day, and required
measures must be taken with a view to concluding the application
promptly.

➢ If there is no provision in the legislation that determines a time limit
for decision-making process, pursuant to Article 6 of the Regulation on
the Principles and Procedures to be complied with for the Provision
Public Services, service standards must be prepared in order to
provide services in a reasonable time frame, and the information of
the services and their completion period must “definitely” be involved
in the relative standards table, the service standards table in question
should be published accessibly by the general public and updated
against changing conditions.
➢ The information that the application is to be deemed to be rejected, if
the application is not answered within sixty days should be included in
the proof of receipt. In addition, the information on the authority to be
applied to regarding the tacit rejection and the deadline for application
thereto should be included in the proof of receipt, as well.

119