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Manual On Good Administration Principles

the financial and other difficulties, which the personnel face with, and
being a model for the personnel with their personal behaviours.

Executive public officials are responsible to provide his/her personnel
with the appropriate education about the principles of ethical behaviour,
to observe whether they abide by these principles, to view the life of the
personnel incompatible with their income and to guide about the ethical
behaviour.”
Furthermore, a By-Law on Principles and Procedures for Internal Control
and Preliminary Financial Control and Communique on Public Internal
Control Standards were issued by the Ministry of Treasury and Finance
(the-then Ministry of Finance). In the Communique, general aspects of
public internal control standards are regulated based on the components
of internal control mechanism, which are risk assessment, control activities,
information and communications and monitoring.

Case Studies

In the Decision dated 15/04/2019 of the Ombudsman Institution on the
application no. 2018/13984, the applicant stated that the road in the
vicinity of Varandiko in Taflancık Neighbourhood in Hayrat District in
Trabzon Province was a single-lane road and as the road was rough, vehicles
could not be sent for the transfer of fresh tea leaves in the storehouse
of General Directorate of Tea Enterprises (ÇAYKUR) during the evening
hours, and the fact that ambulance could not arrive at the scene in the
emergency situations caused serious problems, 2-3 kilometre-long part of
the road must be immediately treated and as the Municipality of Hayrat
was financially limited, it could not launch roadworks, and requested the
relief of this victimisation.
As a result of the examination conducted by the Ombudsman Institution,
it was found out that the date when the construction of the road would
be commenced was evaluated based on the effective use of public
resources and discretionary power of the administration; however, the
postponement of the works for an indefinite time period even without
setting a time frame or deadline for the roadworks was contrary to the
principles of accountability, predictability and clarity and it was concluded
that the administration, while providing public services, must act in line
with such principles as “accountability”, “predictability” and “clarity” and
in accordance with a specific plan and programme.

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