Page 204 - kdk-sempozyum-3

refer to the other accountable institutions. However we do monitor the
situation. Those complaints that we receive that would be for example
against certain private entity we would take it in to account and we
would report it to the parliament eventually.
So in Croatia this year and last we had the increase for about 40% as
opposed to 2012, last year the increase was 63%; so, even larger. I
know the total amount of cases as not big but as I said we are rather
small country and of course my ambition is to have more and more
complaints and not less of them. We started the year with forty
employees and hopefully we will have 48 at the end of the year and
they work in five divisions which is maladministration or classical
ombudsman which also works in human rights protection area then
the NPM, National Equality Body, PROMO and admin and as I said
our budget is 1.3 million Euros. Regional offices I think is the highest
achievement that we’ve managed to that in the last year and a half so
I leave it at that and of course looking forward to any question you
might have. Thank you.

CHAIR: Thank you very much, Lora, excellent timing so I didn’t have to show
you the clock. I think you have touched upon practically all the keywords I
had in mind and we will come up in the discussions, “outreach”, “visibility”,
“adequate resourcing” and one sentence I underlined was, I think that is
also where we need to think because there may be a contradiction but that
is the today’s challenges, how to ensure or think about the stability of the
mandate at a time when the administration face the urgency of different
matters and you have referred in your case to your staff being in Serbia,
Croatia so how to cope with these challenges and that might be interesting
to see within specially the EU today within the different institutions of
human rights, how an effective multilateralism within the international
framework but also in the regional framework could be insured. And this
food for thought maybe is a good way to give the floor to Sirpa Rautio
because when I looked at your website and the way the structure of your
institution has been thought with a lot of thinking on research maybe your
presentation and the discussion which will follow will be a good way to
introduce also a thinking to a more wider discussions apart the specific
role of the ombudsman.
Please.

rd
202 | 3 INTERNATIONAL SYMPOSIUM ON OMBUDSMAN INSTITUTIONS