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judicial  power.  And  therefore  many  of  the  ombudsman  offices  are
                  also the NHRIs or national human rights institution whether they are
                  granted status A or B.

                  I would say the biggest difference between ombudsman and the NHRI
                  is the fact that the NHRIs has to have strong mandate in promotion
                  and protection of human rights which is of course why in its definition
                  than  simply,  well  not  simply  than  observing  good  governance  and
                  investigation the potential cases of maladministration. So being NHRI
                  goes  in  a  way  beyond  just  ombudsman  work.  Of  course  there  is  a
                  need for minimal standards for an office to become NHRI. They are
                  known as Paris Principles and I am sure many of you have already
                  familiar yourself with it. There are six main criteria that an institution
                  should  meet  in  order  to  be  grounded  status  of  NHRI  and  become
                  successful. They are listed on the slide and I will briefly explain some
                  of them. Mandate and competence means that the institution should
                  have as broad mandate as possible. And it should be drawn from the
                  international documents that relate to human rights. Of course, certain
                  limitations can be posed that doesn’t mean that each institution should
                  reckon all human rights that outlined in the international documents
                  of course.

                  My  office  for  example  does  not  work  in  the  field  of  rights  of  child,   3 rd  INTERNATIONAL SYMPOSIUM ON OMBUDSMAN INSTITUTIONS
                  rights of people with disabilities and gender equality and LGBT rights
                  because in Croatia we have separate ombuds institutions for those
                  groups of rights. Of course the mandate should be set forth in the
                  constitution  preferably  in  the  constitution  but  then  operationalized
                  in the legislation. The NHRIs should be able not just to scrutinize the
                  government but also to criticize it but I am sure that is something very
                  familiar to our day to day ombudsman’s work.

                  Independence should be guaranteed by legislation or by constitution
                  which  is  also  very  similar  to  the  ombudsman  function.  That  means
                  that it should have legal operation and financial autonomy. And the
                  appointment and dismissal procedures should be really strict and also
                  in the legislation and that the mandate should be stable.

                  Pluralism  including  through  membership  and  effecting  cooperation
                  means that the offices should have diverse staff. It should establish
                  cooperation  with  different  groups  in  society  specially  marginalized


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