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Manual On Good Administration Principles

Article 6 of the By-Law on the Procedures and Principles regarding the
Implementation of the Law on Ombudsman Institution touches upon
the principles of good administration and introduces the obligation to
both evaluate during the examination whether the principles of good
administration are complied with and act in accordance with these
principles while conducting its activities. This situation created the need to
interpret the principles of good administration in a specific framework and
brought forward the preparation of the “Manual on Good Administration
Principles”.

The study in question is based on the principles contained in the provisions
of the aforementioned By-Law. It does not only provide general information
about these principles, but also it is drawn up in a way to guide the acts and
actions as well as attitudes and behaviours of the public institutions and
organisations. Thus, in addition to the academic information and legislative
arrangements contained herein, the decisions made upon the applications
filed to the Ombudsman Institution have been touched upon; in doing so,
it has been targeted through the case studies exemplified to ensure that
the administration internalises the understanding of good administration.
Moreover, efforts have been made to draw the attention of the public
personnel by listing the issues requiring due diligence.

Therefore, the Manual on Good Administration Principles has been drawn
up with a view to establishing the “citizen-friendly” understanding in the
administrative mechanism, ensuring the rule of law truly by protecting
fundamental rights and freedoms during service provision and ensuring
the adoption and use of the principles of good administration by the actors
of the public administration as a basis for their acts and actions.

In this context, the Manual on Good Administration Principles has aimed
to accustom the administration in general and public officials in particular
to the following:

==> Acting in accordance with fairness in all sorts of acts and actions
as well as attitudes and behaviours in order to eliminate the
victimisations arisen from concrete incidents.

==> Acting in compliance with the regulatory texts such as the
Constitution in particular, laws, international conventions,
Presidential circulars, by-laws etc.

==> Establishing a reasonable balance between public and private
benefits with no other motivation than public interest,

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