Page 152 - iyi-yonetim-ilkleri

Manual On Good Administration Principles

==> Acting impartially in the public service provision without
discrimination among citizens,
==> Protecting vested rights, which are secured by law, and fair
expectations resulting from regulatory proceedings and consistent
practices,
==> Respecting a number of standards and ethical principles while
providing services,

==> Providing citizen-centric, high-quality and appropriate services,
==> Improving the democratic culture, which will also enable the
participation of the citizens in the administration,

==> Adopting the understanding that the State exists to serve the citizens
and showing respect and esteem duly required by the citizens,

==> Establishing a public administration which is easily accessible, swift
in decision-making, transparent and which pays regard to requests
and complaints and adopts participatory approach,

==> Furthermore, acting in accordance with the principles of reasonable
time limit for taking decisions, duty to state the grounds of decisions
and indicating appeal possibilities and time limits, notifying the
decision without delay to the person concerned by also abiding by
several procedural rules in its act and actions as well as attitudes
and behaviours with a view to enabling the citizens to exercise their
right to legal remedies.
In conclusion, with this manual, it is aimed to guide the administrations
regarding the provision of the public services with a view to truly
establishing the understanding of a “citizen-friendly” administration.

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