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Manual On Good Administration Principles

PRINCIPLES OF GOOD

ADMINISTRATION

The Ombudsman Institution examines the applications related to the functioning
of the administration both in terms of compliance with the law and fairness
and in terms of compliance with the principles of good administration. The
examination of the institution is conducted in conformity with the principles of
good administration and the Institution pays regard to the principles included
in Article 6 titled “Principles of Good Administration” of the By-Law on the
Procedures and Principles regarding the Implementation of the Ombudsman
Institution Law, which entered into force after being published in the official
gazette dated 28.03.2013 and No. 28601. The above-mentioned principles are:

Protection of Vested Rights and
01 Lawfulness 10 Compliance with Legitimate
Expectation

02 Equality and Absence of 11 Right to Be Heard and to
Discrimination
Make Statements

03 Proportionality
12 Right to Information

04 Absence of Abuse of Power

13 Reasonable Time Limit for
Taking Decisions
05 Impartiality

14 Duty to State the Grounds
of Decisions
06 Honesty

15 Indication of Appeal
Possibilities
07 Courtesy

08 Transparency 16 Notification of the Decision
Without Delay

09 Accountability 17 Protection of Personal Data

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