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TABLE OF CONTENTS

CHAPTER I ................................................................................................... 9
1. The Concept and Development of Good Administration ............................ 11
2.Developments in European Countries .......................................................... 19
3.Developments in Our Country ...................................................................... 21
3.1. Constitutional Developments ............................................................. 22
3.2. Legal and Lower Level Developments, Restructuring of Existing
Institutions and Formation of New Institutions ........................................ 23
4. The Role of the Ombudsman Institution regarding the Principles of Good
Administration ................................................................................................. 29
CHAPTER II ................................................................................................ 31
PRINCIPLES OF GOOD ADMINISTRATION ........................................................ 32
1. LAWFULNESS ............................................................................................. 33
2. EQUALITY AND ABSENCE OF DISCRIMINATION ......................................... 39
3. PROPORTIONALITY .................................................................................... 47
4. ABSENCE OF ABUSE OF POWER ................................................................ 55
5. IMPARTIALITY ............................................................................................ 61
6. HONESTY ................................................................................................... 67
7. COURTESY ................................................................................................. 73
8. TRANSPARENCY ......................................................................................... 79
9. ACCOUNTABILITY ...................................................................................... 85
10. PROTECTION OF VESTED RIGHTS AND CONFIRMITY WITH LEGITIMATE
EXPECTATION ................................................................................................... 91
11. RIGHT TO BE HEARD AND TO MAKE STATEMENTS .................................... 99
12. RIGHT TO INFORMATION ........................................................................ 105
13. REASONABLE TIME LIMIT FOR TAKING DECISIONS ................................. 113
14. DUTY TO STATE THE GROUNDS OF DECISIONS ........................................ 121
15. INDICATION OF APPEAL POSSIBILITIES .................................................... 127
16. NOTIFICATION OF THE DECISION WITHOUT DELAY................................. 132
17. PROTECTION OF PERSONAL DATA ........................................................... 139
CONCLUSION ............................................................................................149

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