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Manual On Good Administration Principles

Especially due to transition to presidential government system, we have
prepared the Manual on Good Administration Principles in order to ensure
faster and smoother enjoyment of the public services by the public, reduce
bureaucracy, increase the participation in and quality of services and guide
the administrations with a view to ensuring effective use of legal remedies
in cases of any malfunction in the provision of services.
This Manual takes the principles set forth in Article 6 of the By-Law on
the Procedures and Principles regarding the Implementation of the Law
on Ombudsman Institution as a basis and it does not only provide general
information about these principles, but also it is drawn up in a way to
guide the acts and actions as well as attitudes and behaviours of the
public institutions and organisations. Thus, in addition to the academic
information and legislative arrangements contained herein, the decisions
made upon the applications filed to the Ombudsman Institution have
been touched upon; in doing so, it has been targeted through the case
studies exemplified to ensure that the administration internalises the
understanding of good administration. Moreover, efforts have been made
to draw the attention of the public personnel by listing the issues requiring
due diligence.
Therefore, the Manual on Good Administration Principles has been drawn
up with a view to establishing a “citizen-friendly” understanding in the
administrative mechanism, ensuring the rule of law truly by protecting
fundamental rights and freedoms during service provision and ensuring
the adoption and use of the principles of good administration by the actors
of the public administration as a basis for their acts and actions.

It should always be remembered that good administration is a right of the
citizens while it is an obligation of the administration.
Internalising the principles of good administration in our administrative
organisation is essential for Turkey to achieve its 2023 goals. Adopting
a human-oriented approach, which secures justice, and increasing the
quality of public services are the most important means of the sustainable
development. With this juncture, I hope that this Manual will be beneficial
to all our citizens and administrations.

Şeref MALKOÇ
Chief Ombudsman

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