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Manual On Good Administration Principles

preclude disruptions and breaches of rights arising from maladministration
and ensure the effective use of legal remedies by individuals in cases of
intervention in fundamental rights and freedoms.
Our country bears witness to administrative reform process, which has
started in 1980s and has gained impetus in 2000s based upon changing and
increasing demands of the public due to the impacts of the globalisation
in parallel with the developments across the world and European Union
membership process.
During this process, with the emergence of the needs for increasing the
quality of service provision, ensuring easier and faster access to services,
increasing digital services, and for transparency, accountability and open
government, many constitutional and legal reforms have been introduced,
new institutions have emerged and existing institutions have been
restructured in order to ensure good administration.

After the Ombudsman Institution of Turkey was established in 2012 and
started to receive applications for complaints, a new era started in Turkey,
in which the principles of good administration would be referred to as the
legal and administrative auditing standards.

The Ombudsman Institution is in charge of examining, investigating, and
submitting recommendations concerning all sorts of acts and actions as well
as attitudes and behaviours of the administration within the framework of
an understanding of human rights-based justice and legality and conformity
with principles of fairness, through creating an independent and effective
mechanism of complaint concerning the public services.
Within the framework of its purpose of establishment and authority
granted by the legislation in force, particularly by the Constitution, abiding
by the commandment of Allah, which lays down that “Allah loves those
who do good ” and adopting the understanding of “Let the mankind live
so that the State lives” and “The Most blessed of mankind is the one who
is the most beneficial to mankind”, the Ombudsman Institution aims to
contribute to the following:
➢ Increasing the service quality of the administration,

➢ Internalising principles of good administration,
➢ Improving human rights standards,

➢ Ensuring rule of law and democracy to take root,
➢ Strengthening the culture of seeking legal remedies,
➢ Creating a transparent, human-oriented administration.

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