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First and foremost, the Ombudsman Institution must encourage
application by many more people so that more and more victims can feel
satisfied. With this end, public service delivery must be emphasized while
the topics that fall into the mandate of the instruction are being identified.
In article 1 of the Purpose of the Law on the Ombudsman Institution of
Turkey, the statement of ` public services delivery` is used.
In Article 3 on “Definitions”, while the term of administration is defined,
the statement of `private law entity that delivers public services` is
expressed. Though there are certain topics left outside in the mandate
of Ombudsman, any public organization is subject to the scrutiny of
Ombudsman.
As understood from the recommendations and the annual reports of
the Institution, acts and deeds of the individuals subject to private law
are deemed as part of public sphere and public private law.
According to the law, the ombudsman institution of Turkey shall
review the applications not only in view of compliance with law but also
fairness. Fairness is a principle that aims to eliminate mishaps that may
arise from strict implementation of written legal rules. Fairness means
delivery of justice that is softened with compassion, conscience and
mercy. Fairness is one of common principles of law that is not written.
Ombudsman institution is a chance to combine justice with law. Since 3 rd INTERNATIONAL SYMPOSIUM ON OMBUDSMAN INSTITUTIONS
Ombudsman will resolve the disputes that are subject to complaint,
considering the principle of fairness, it has a function different than
judicial bodies. Role and functions of ombudsman institution gain
more and more importance about matters such as women rights, the
rights of the disabled and anti-discrimination, it must interpret the
subject of complaints departing from the broader concept of public
services delivery. Secondly, such organizations must elaborate cases
in line with the concept of fairness.
That is all about the introductory remarks on my part. I took the liberty
of talking as the chair and took a few minutes of yours.
Now, we will hear the speakers. First speaker will be Mrs. Calliope
Spanou, Ombudsman of Greece, who will talk about Ombudsman and
women rights.
Maximum duration is 20 minutes. Please, floor is yours.

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