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Manual On Good Administration Principles

v To be aware of their duties and responsibilities;
v To be well-educated and versatile;
v Not to be allured by position of power and authority;
v To act lawfully, impartially, kindly and in a manner of courtesy towards
the citizens;
v To acknowledge the importance of exchange of knowledge and
experience and of consultation;
v To be virtuous and observant of ethical principles;
v To avoid corruption and infamous crimes;
v To place public interest before personal interests;
v To avoid cruelty i.e. violation of human rights;
In this regard, reviewing the opinions and outlook of the subject philosophers and
authors on the areas that could be considered relevant to good administration
may be useful.

Abdulhamid El Katib (688-750) drew attention of the public servants towards
maladministrative actions with his below advices:

Free your heart and mind from the subjects that may lead to
greed and avarice. Do not commit vulgar and condemnable,
i.e., unethical acts because these acts cause deterioration in
bureaucracy.
Do not debase the dignity of your profession (through actions
contrary to occupational ethics); Absent yourself from
backbiting, slandering and dishonest behaviours.
Beware of arrogance, vanity and frivolity.

According to Tahir Ibn. Hussein (776-822), implementation of legal remedies for
the good of all people was a sine qua non for good administration:

Commit yourselves to examining the situation of the poor and
needy who do not have the opportunity to lodge a complaint
against a maladministrative practice to you in person and
of those who are unaware of the legal remedies. Assign a
trustworthy official to the investigation of the complaints and
fulfilment of the needs of those people.

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