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Its scope of intervention was enlarged to cover the untraditional public
administrations and public institutions a broad sector of semi-public
entities having economic character which are subjected financial
control of the state as they are sometimes the subject of citizen
complaints about the service of their commercial disputes with third
parties. Nevertheless the ombudsman receives as average a year
10,000 complaints handled by a staff of several dozen different skills
frameworks. The new text of creation has stipulated the possibility
for it to examine directly and systematically cases once it has taken
cognizance of an administrative disfunction caused damage to a
person governed by a private law either because he ignores the
possibility open to him or he is unable to apply to the ombudsman to
demand redress of wrongs and recover violated rights. Furthermore
parliamentarians and other institutions are allowed to pass transfer
the grievances of the public. This means of indirect referral sets up
good cooperation with the various stakeholders.
Regional deployment is expected given the concern of being closer
the citizens in the areas of residents to spare them the difficulties of
travel to the main office. We presently have four regional mediators in
addition to at local delegation and others are planned for in the short
and medium term as well as the establishment of other delegates in
the most important locations. We can send special reports to the head
of government to report on persistent short comings identified in
public services as well as differences in behavior of the agents in their
relations with public service users. We opted for better communication
with the authorities through permanent interlocutors with decision
making powers and appointed to facilitate the satisfaction of the
complaint submitted before us.
Similarly, quasi permanent working committees are established with
administrations which most likely face protest by citizens to solve
as quickly as possible files with a sensitive or complicated character
and pending cases. The law allows us more over to attend classes of
persons in precariat situations such as widows, orphans, divorcees for
the benefit of legal aid before the competent courts of the Kingdom.

The institution plans to set up while being efficient and speedy
three special delegates national in charge successively of facilitating
access to government information, monitoring the simplification of

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