Page 73 - iyi-yonetim-ilkleri

Manual On Good Administration Principles

Recommendations to the Administration
Regarding the Principle

The points on the principle of honesty that should be considered by the
administrators have been provided below:

➢ The reliability of the administration in the eye of the individuals should
be ensured. In order to achieve this, the administration should avoid
acts and actions as well as attitudes and behaviours that may cause
doubts in this regard, damage the principles of justice and honesty.

➢ Authorities should act in integrity as a requirement also of the principle
of impartiality. The authorities should not only adopt an honest
attitude in their decisions, but also avoid the behaviours that may
obscure the trust of the society in the honesty of the administration.

➢ The administration should be committed to earning the trust of the
citizens and avoid the acts and actions that bring discredit upon
administration in the eye of the society.
➢ Administrative decisions and processes should be based on a
comprehensive examination and carried out swiftly, diligently and
objectively. More sensibility is required for interiorising the “culture
of citizen-centric public services” and bringing citizens into the focus
of the service provision.

➢ The inspectors should conduct their work honestly and avoid images,
attitudes and behaviours that may damage the dignity and reliability
of their tasks.
➢ The administration should not commit itself to an issue that is not in
its jurisdiction when evaluating the requests of the individuals and
should not mislead the concerned persons and lead to an expectation.

➢ While providing information on the issues falling under its remit, the
administration should ensure the accuracy thereof and should pay
attention to the fact that such information is provided in writing for
proof.

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