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Manual On Good Administration Principles

 In order to put the concept of “participation in administration” into
practice, Prime Ministry Communication Centre (BİMER) was established
on 20th January 2006, which facilitated communication of complaints,
requests, opinions and suggestions relevant to the administration.
 With the amendment made in the Law No. 657 in 2011, the ban on
collective application and complaint was lifted, disciplinary sanction
imposed on the collective recourse to an authorised body for requests
and complaints relevant to their case and public administration was
removed.
 Municipality Law, Law on Metropolitan Municipalities, Local
Administrative Unions Law were regulated in a way to address
contemporary conditions and put into effect.

 Automation of all judicial and support processes were ensured through
National Judicial Network Project. Therefore, easy access of individuals
to information on their cases was facilitated.

 E-declaration, which enables declaration on electronic environment,
was developed under Tax Offices Automation Project for social security
premiums and put into service.

 E-Government Portal, serving as a one-stop-shop for governmental
services, became functional in December 2018. Starting therefrom,
many services have been offered on e-Government System.

 “By-Law on the Principles and Procedures on Public Service Provision”
entered into effect in 2009 with a view to regulating the principles and
procedures that the administration should comply with in order to create
an effective, efficient, accountable and transparent public administration
and ensure rapid, quality, simple and law-cost public service provision.

 With the Law No. 6328, introduced in 2012, the Ombudsman Institution,
was established to examine, investigate, and submit recommendations
concerning all sorts of acts and actions as well as attitudes and behaviours
of the administration upon receiving complaints about functioning of
the administration within the framework of an understanding of human
rights-based justice and legality and conformity with principles of
fairness, through creating an independent and effective mechanism of
complaint.

 The Law on Mediation in Civil Disputes No. 6325 came into force in
2012. Accordingly, a “mediation” system was established to be applied
in private law disputes, arising solely from the acts or proceedings which
the parties may freely dispose. It is targeted with this law to resolve

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